Privacy Policy & Data Protection Statement
1. Information We Collect
When you visit onetownemedia.com or one of our operated local trade portals (including eaglemountainwatersoftener.com and southshoremarineparts.com), we collect only the information necessary to deliver requested quotes, schedule consultations, process digital agreements, or provide managed storefront services:
- Contact & Business Identifiers: Name, company name, cell or business telephone number, email address, website URL, street address, and service ZIP code.
- Project & Calculator Specifications: Homeowner sizing inputs (such as water hardness grains per gallon, square footage, equipment serial numbers, or requested service windows) and contractor package selections.
- Electronic Signature & Audit Metadata: When you sign an estimate, work order, or partner agreement on
/docs/or/onboarding/, we record the drawn or typed signature, UTC timestamp, IP address, user-agent string, and SHA-256 document hash solely for ESIGN Act and UETA legal verification. - Technical & Analytics Data: Standard HTTP request headers, IP address (used for fraud/bot prevention and rate-limiting), and anonymous usage telemetry via Google Analytics 4 (
G-6QT9RP1PLS).
2. How We Use Your Information
- To route homeowner estimate requests and appointment bookings exclusively to the designated single trade partner for that town (1 contractor per trade per town).
- To schedule and confirm 10-minute partner and website audit calls, send calendar invitations, and prepare 5-point domain and SEO audits.
- To provision and operate Track B Managed Storefront tools, including branded email routing, 5-second missed-call text-back, digital estimate approvals (
/pay/), e-signature vaults (/docs/), and review gates (/review/). - To filter automated spam, scraper traffic, invalid NANP phone numbers, and out-of-territory submissions via our 7-Layer Edge Fraud Shield.
3. TCPA / SMS & Automated Text Messaging Privacy Policy
By providing your mobile phone number and checking the SMS consent box on any One Towne Media LLC or partner storefront form, you expressly consent to receive transactional and informational text messages (SMS/MMS) and phone calls from One Towne Media LLC and/or the designated single local trade contractor for your town regarding your inquiry, appointment, estimate, invoice, or account.
- No Mobile Data Sharing: Mobile opt-in data and consent records are never shared with third parties or affiliates for marketing or promotional purposes.
- Opt-Out Anytime: You may opt out of SMS messages at any time by replying
STOPto any text message. ReplyHELPfor assistance, or contact us directly at (631) 526-2801 or [email protected]. - Message Frequency & Rates: Message frequency varies based on your active quote, appointment, or lead-routing activity. Message and data rates may apply from your wireless carrier.
4. Payment Processing & Financial Security
Online invoice, deposit, and subscription payments initiated through /pay/ are processed via PCI-DSS Level 1 compliant payment processors (such as Stripe). One Towne Media LLC never stores raw credit card numbers, CVV codes, or bank account credentials on its edge servers.
5. Data Retention, Asset Ownership & Your Privacy Rights
Contractors using One Towne Media LLC retain 100% ownership of their customer CRM records, signed work orders, and domain assets. Any homeowner or contractor may request access to, correction of, or deletion of their personal data at any time by emailing [email protected] or calling (631) 526-2801.
6. Corporate Contact Information
One Towne Media LLC
Attn: Sean O'Mara, Managing Member
Registered Office: 418 Broadway, Ste N, Albany, NY 12207
Operations Desk: Babylon, Long Island, NY 11702
Phone: (631) 526-2801 · Email: [email protected]